Afiniti
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Founded Date January 1, 2005
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Sectors Business Development , Information Technology , Sales & Marketing
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Posted Jobs 0
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Viewed 387
Company Description
Founded in 2006, Afiniti is a global leader in applied artificial intelligence, specializing in innovative technology that enhances customer interactions. Afiniti’s groundbreaking AI solution uses patented technology to match customers with contact center agents based on the likelihood of a successful interaction. By leveraging predictive analytics and machine learning, Afiniti optimizes the customer experience and boosts business performance across key metrics such as sales, retention, and collections.
Unlike traditional contact center routing systems that simply direct customers to the next available agent, Afiniti’s Enterprise Behavioral Pairing™ system goes further. It uses advanced algorithms to analyze and predict which customer-agent pairings will most likely result in a positive outcome. Afiniti’s AI system continuously learns from millions of interactions, refining its predictions and providing clients with insights to improve service delivery and achieve their business goals.
Afiniti works closely with clients, tailoring its AI-driven solutions to optimize for specific KPIs that matter most to their business, whether it’s improving satisfaction, driving sales, or increasing customer retention.